Customer Service Solutions
Optimise your customer service across all channels, from the call centre to the social web. cDecisions can help you setup a multi-channel environment which allows your customers to communicate via their preferred method.

cDecisions are experts in linking and integrating with other customer service systems to ensure you have a seamless user and customer experience.

With broad and deep experience in delivering CRM to Customer Services teams across a multitude of industries, cDecisions brings you:-
  • World-class, certified consultants, with at least 5 years CRM experience in Customer Services
  • Industry-best practice Customer Services processes to streamline your operation
  • Pre-built 'Accelerators' that we import straight in to your CRM system so that you are reaping the benefits without the wait.
Contact us now to find out more about how we can help by clicking here or calling 0845 519 _0579 to speak to our team.

 
Web Portals
Extending your Salesforce implementation to your partners and customers can significantly reduce costs.

cDecisions has a wealth of experience delivering projects that improve partner relations and self-service capabilities.
 
System Integration
Integrating with other systems can maximise the benefits from your Salesforce.com investment.

Our consultants have implemented systems integration ranging from batch file data loads to fully interactive web services.

 
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